Broad Band Cable Tv, operates as an authorized retailer for leading internet carriers in the United States. Our business model is centered on assisting customers primarily through inbound telephone interactions, during which representatives help compare available service options and plans.
This Call Recording and Monitoring Policy outlines our practices regarding the recording and monitoring of telephone communications handled by our team. These practices are designed to comply with applicable federal and state laws. Our objectives include transparency, customer privacy protection, service quality improvement, and effective training and compliance oversight.
This policy applies to all telephone calls handled by Broad Band Cable Tv representatives, including:
Calls may be recorded and monitored for legitimate business purposes, including:
Quality Assurance and Training
To ensure accurate information, strong service standards, and policy compliance.
Agent Performance Evaluation
To assess performance and provide coaching and development.
Compliance and Legal Requirements
To confirm adherence to laws, contracts, and company policies, and to support dispute resolution.
Verification of Communications
To verify customer inquiries, information provided, and commitments made.
U.S. states follow either one-party or all-party consent laws. To ensure compliance nationwide, Broad Band Cable Tv follows an All-Party Consent approach.
Callers receive clear notice at the start of calls that recording or monitoring may occur. By continuing the call, participants acknowledge and consent where permitted by law.
Callers may hear a message such as:
“This call may be recorded for quality assurance and training purposes.”
Continuing the call after this notice indicates acknowledgment of recording.
Representatives are informed that calls may be recorded and monitored as part of employment. Participation in call handling constitutes acknowledgment.
Inbound Focus
Our operations are primarily inbound.
No Unsolicited Marketing
We do not initiate unsolicited automated marketing calls, texts, or emails.
Limited Outbound Follow-Up
Outbound calls are allowed only when:
Mon–Fri: 9:00 a.m. – 9:00 p.m.
Sat–Sun: 10:00 a.m. – 6:00 p.m.
Customers who prefer not to be recorded may end the call after the recording notice and contact us through alternative methods.
Requests for information about recording practices can be directed to us using the contact details below.
All personnel must comply with this policy. Violations may lead to disciplinary action.
Security or compliance concerns may be reported to:
Email:Contact@broadbandcabletv.com
Phone: +1 (888) 846-0717
